​For clients who have quote / booking access:​

• Portal bookings are not confirmed until you have received a booking confirmation notification

• Bookings and quotes created in the portal will only be seen by us between 8am - 8pm Mon - Fri (excl. bank holidays). If your request cannot wait until this time, you can still submit the quote / booking but will need to call us to ensure it is checked / actioned.

• Prices are a guide only, in some instances there are set rates between certain locations which are a little higher or lower and will not show up in the portal

• North of Perth and South of Taunton will incur additional costs - quotations in the portal for these locations will be incorrect

• All portal prices are based on collection and delivery Mon - Fri (excl. bank holidays) between the hours of 6am - 7:30pm. If you have a requirement outside of this time, submit a quote request and we will amend it and send it back via email

• If you have any specific requirements i.e. box, curtain side, tail lift, straps, blankets, handball, require driver details, if there is a booking ref or other special instructions then please add these to the 'Notes' section on the booking / quote

• Please call or email us for specialist vehicle requests such as Moffett, Hiab, Lowloader or FORS accredited vehicles.

• When adding collection and delivery times to a booking please set the collection window to at least 1 hour for all asap delivery bookings (and if it is more urgent reflect this in 'Notes'), or, if a job has a big collection window, please reflect this in the booking times

• Delivery ASAP is direct same day - please ensure the delivery site is open to avoid further costs

• If a delivery is for the next morning, please ensure the correct dates / times are selected in the booking

• The portal cannot calculate the rate for an overnight delivery which is under 40 miles - These may incur additional charges which will not show up in the portal

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